In the past week i’ve come across 2 business websites which had bad contact details.

The first instance was of a quite professional looking website promoting a product i’m very interested in purchasing. I fired off two emails via email links on the contacts page of the website, with absolutely no response at all. But worse still, I tried to find a phone number, so that I could call them instead and guess what? No contact phone numbers on the website ANYWHERE.

I was determined to get more info about this product, so I did some research and managed to get a message to the website owner, via the website design company who created the website for him. He’s interested in doing business but his website is not doing the job for him!

The second instance is a local business association website with an email link on their contacts page. I fired off an enquiry about membership, using said link, only to have the email bounce back to me. This website did at least have a phone number I could call when the email failed.

If you have paid good money to have website created and even more good money, on a monthly / quarterly or annual basis, to have it hosted, it’s CRAZY to have contact details / links on your website which are out of date or not working.

The WHOLE POINT of having a website is to help promote your business and generate enquiries, isn’t it? So, when was the last time you went to your website to check if all the contact details / forms etc are correct and working? It only takes a few minutes, but it can mean the difference between getting a good ROI on your website investment and the whole thing being a complete waste of money!